Information for Tenants

We still have a responsibility to the owner to conduct routine inspections and technology enables us to be able to do these, without having to attend the property, so there will be no need to cancel the inspection. We will do this with a combination of a video tour and photos. For great tips on how to take good photos, see the checklist from Box Brownie below.

Our first preference for the video will be to use either Zoom or Skype, so you will need to download the apps on your smart phone, ready to go. These methods allow us to record the video tour and keep it on file.

The video tour between the property manager and you will enable the property manager to see the property as best as they can under the circumstances. Both are free to download and of course, you will need to be home to assist the property manager.

Adequate time must be allowed to do the video, with notes recorded by the property manager as per normal to form a report.

You will then be requested to take certain photos straight away and send them to your property manager so that they will form part of the report for the owner.

If you are not going to be able to do this, please speak to your property manager when an inspection is requested. A guide for this is below and can be downloaded.

We will be working with our tradespeople to ensure safe work practices for this climate are met.

However, as time progresses, even essential services such as electricians and plumbers may have difficulties with travel. For this reason, we ask you to consider what is ‘Essential Maintenance'.

If the Department of Health limits public contact, this will impact our response to non-urgent maintenance. The only maintenance that will be actioned during an isolation period will be emergency repairs that relate to health and safety or essential services. Please be aware our response times will be limited by which tradespeople are prepared to attend to maintenance call outs during this period. Any general non urgent maintenance will be actioned following the completion of any isolation period.

If you have any maintenance items that require attention, we encourage you to bring these to the attention of your property manager so they may be addressed in an appropriate manner.

Our expectation is that rent will continue to be paid as usual, unless the government steps in. If you anticipate any disruption to your regular rent payment, you must contact your property manager immediately.

If you have a change to your circumstances, we strongly suggest that you apply to Centerlink, or go to www.mygov.auto initiate a claim process.

We will be updated by our Industry body REIWA on actions we must still take if the Australian government poses any changes to rent payments, and we will keep you updated if and when the time comes.

Click here for access to the WA Governments COVID-19 Coronavirus Consumer Protection FAQ
https://www.commerce.wa.gov.au/consumer-protection/covid-19-coronavirus-consumer-protection-faq , which is updated daily.

We strongly recommend that you stay in your rental property for the time being. If your lease is coming up for renewal, please consider the difficulties that you may face in relation to accessing removalists, hiring removal trucks, or even moving around from suburb to suburb.

We can also not guarrantee that the property you are moving into COVID-19 FREE. Whilst we ensure that the property is cleaned, we cannot sterilise the property of all viruses.

Staying where you are, can give you some peace of mind, stability and ensure a roof over your head during any quarrentine time.

If you are concerned that you wont be able to pay the rent, please have a frank and open discussion with your property manager, as many Landlords are willing to assist.